Once you send us your details and project information: 1. We review your enquiry 2. We contact you for any clarifications 3. We schedule a site survey 4. Post-survey we issue a fixed, technical quote

Our site survey usually includes: • measuring the exact run lengths and fixing points • checking substrate type and access conditions • assessing any irregular geometry • discussing finish preferences and visual options This ensures your quote reflects the real scope and minimises surprises.

Times vary, but a typical bespoke balustrade project might take: • Site survey: 1 visit • Design & specification: ~1–2 weeks • Fabrication: ~1–4 weeks • Installation: Usually 1–3 days, depending on access and complexity We will give you a clearer timeline when we quote for your specific job.

• Modular System: Uses defined, pre-engineered components where the layout is simple. This helps keep costs predictable and controlled. • Bespoke Service: Fully tailored design, 3D modelling, custom fabrication, and installation. Best for irregular layouts, feature staircases, terraces, or stylistically important elements. Both are structural and compliant, they just differ in creative flexibility and upfront design effort.

Most domestic balustrade installations do not require planning permission if they comply with building regulations. However, in conservation areas, listed homes, or unusual situations, additional permissions may be needed. We can advise, but it’s ultimately the homeowner’s responsibility to check local authority requirements.

Balustrade projects vary significantly depending on: • the size and shape of the area, • glass thickness and type, • fixing method and access conditions, • whether bespoke design and 3D modelling are needed. These factors affect material preparation, structural performance, and installation complexity, which is why we provide indicative ranges initially and a fixed quote after a technical site survey and specification confirmation.

No, not responsibly. Every project is tailored to your home’s geometry, substrate, and safety requirements, an exact price can only be determined after we have visited the site and confirmed materials and installation conditions. This protects you from inaccurate quotes and protects us from underquoting.

Off-the-shelf kits can be cheap, but they often: • miss critical structural details, • ignore site tolerances, • use inferior fixings, • lack engineering documentation required for compliance. We design around your site’s specifics, not around stock sizes. That reduces risk and long-term maintenance headaches.

We use BSI-certified materials and suppliers, and all bespoke designs are engineered to meet relevant British Standards and regulatory guidance. Compliance with safety and structure is integral, not optional, in everything we do.